Luke O’Reilly

IT Systems Executive · Games and software developer

Experience

Oct 2022 – Present

Remote first-line technical support for a large retail and forecourt network across Ireland and the UK, covering POS systems, back-office infrastructure and integrated third-party services.
Troubleshoot tills and POS software, reporting, stock control and fuel systems, including tracking down discrepancies in sales, stock and fuel data.
Work extensively with SQL Server: querying, updating, backup and restore, and data validation.
Liaise with internal teams and external vendors (payments, fuel systems, CCTV and other integrations) to diagnose cross-system issues and keep services running.
Support scanners, handheld devices, self-service checkouts, printers, cash drawers and label printers, coordinating with field service teams where needed.
Contribute to backup and disaster recovery planning, testing and validation across a large retail estate.
Helped support the expansion into the UK market, taking on a broader range of systems, clients and integrations.
Closed out over 15,000 support tickets.

Mar 2020 – Sep 2020

Designed and developed an immersive Unity game with a strong narrative and interactive mechanics.
Built gameplay mechanics, AI systems and dynamic UI in C# and HLSL shaders.
Led a collaborative team, contributing to design discussions and keeping the project on track to its milestones.

Oct 2019 – Oct 2022

Prepared and presented documents and managed email communication.
Developed an app to streamline the company’s day-to-day operations.
Organised and documented files and receipts, and assisted with financial management of materials, services and labour.

Sep 2017 – Jul 2020

Graduated in the top 6% of the cohort.
Lead Gameplay Programmer and Project Manager on a six-month final-year project, responsible for most core gameplay systems, mechanics, UI/UX, graphics, shaders and world design.
In first year, a game I made with friends was selected to be presented to faculty and students for its quality.
Programmed mainly in C#, plus C++, HTML, CSS, SQL and TypeScript, using Azure, MongoDB, MySQL, SQL Server, Unity, Blender, MonoGame and Arduino.

Aug 2011 – Jun 2017

Problem solving: independently researching and resolving technical issues.
Teamwork and leadership: works well in a team or alone, with experience leading teams to coordinate and deliver projects.
Organised and detail-oriented: clean, structured workflows and production-ready work, catching issues early.
Reliable under pressure: comfortable with tight deadlines and fast-paced environments.
Fast learner: picks up new systems quickly, backed by structured notes and documentation.
Technical: Visual Studio, SQL Server, Azure, Windows and Linux, Microsoft Office and Adobe tools, plus hands-on networking and PC building.

Took part in the Global Game Jam 2019, building a game as a team in a very short time.
Member of the Irish Computer Society (ICS).
In 2015, co-founded and ran a small postcard business for my local town; the cards sold in local shops and at events.
Over a decade of building and repairing computers and phones as a hobby.
Full, clean category B driving licence and own car.